Siu Lun

I’ve been searching through the webs of the Hong Kong government and banking websites the past few days. After realising I forgot to change my registered office address with 1 of the 2 agencies that you must inform when you change address. (First of all, I don’t understand why they can’t talk to each other. It’s so dumb, but that’s out of context.) I also ‘forgot’ or more like, I only recently established that no matter whether I get paid, my company, as a seperate legal entity has to register for MPF. (which means I have to apply for an MPF scheme – which is a mandatory retirement savings plan).

So… as I set out seeking information like I would do. I found that the websites information are incoherent, hard to understand, and in some cases, (word to describe language with 2 or more meanings). After spending almost an entire night reading through those websites. I found that actually reading the cantonese make a little more sense sometimes, but at the end of the night. I came out of the tangle of web with more questions than I first started.

The next day, I actually had to phone those departments up and ask one by one to clarify, but you know what. I still only half believe them. One thing I found in Hong Kong, many of the people who’re behind those phone lines doesn’t really care about you or what they’re doing. I wouldn’t go to the point to say they tell me false information, but often, their information is misleading. The majority cause of this I believe is because of a lack of information coming from them. i.e. They’ll tell you one thing, but don’t tell you other important pieces of associated information. Why?

Is this down to the people’s personality here or just because they don’t know any more in-depth than I do? Who knows.

In any case, this is exactly the type of problems that should be avoidable by putting information on the web. But why do people still have so many troubles getting info? I believe this is because the content provider is not aware that even though the ‘core’ piece of information maybe avaliable, but additional pieces of information to close any potential gaps or holes are not. At least, that was the problem I was having. After reading through about taxes, company laws, bank product and services pamhlet, I’m left with a big sour head cause I managed to find a lot of holes and gaps in their information.

If I had a choice between a company that gives good concise information vs one that dosen’t. I would be going to the one that has better information. But unfortunately what I’m dealing here are all the same. All bank websites and product information is either WAY too complex to understand or not enough information.

talk about frustration.