Siu Lun

WARNING to all entrepreneurs and small business owners and in general, the people of Hong Kong who needs broadband and phone services.

Do not EVER get broadband or phone line from PCCW.

They’re an evil company that is out to only cheat you out of as much money as possible.

Story:
I’m closing down my office after a few months of operations as I’m joining a multi-national company. I phoned to ask for my contract to be terminated.

THEN they informed me that those ‘free gifts’ they give out they’ll charge me for it.

There is a whole lot of wrongs with that.

1) I’ve never signed anything to agree to that term.
2) Their terms specifically states that any ‘outstanding’ free gifts would be forfeited in case of early termination. But does not mention you have to pay for any free gifts already sent.
3) One of the free gift they’ve given to me was due to the fact that they’ve messed up my plans and my installation date had to be rearranged so I had no business broadband in the office (which is critical to the running of my company) at a later date.

Now they want me to pay for it? I feel utterly cheated and it is absolutely wrong to force free gifts to others but then charge for it later. Reminds me of some those ‘beauty centre’ scam that was on the news a few months ago.

I’ve got no issues with paying for the rest of the contract to terminate (though I’m very unhappy with that as it is) but they charge ‘on-top’ of that for early termination? WTF. How much free money are they getting with people doing that?

I will _NEVER_ use PCCW or netvigator again. They’re dishonest, untrustworthy and overall crooked.